Support

Search the knowledge base, or open a ticket. Response times below are our committed SLA targets.

Knowledge base

SCAFFOLD — search index not wired. Articles will be served from the portal/ KB store.
Deployment & OVA Connectors & ingest Licensing & keys Detection rules Reports & compliance

Support SLA

Critical — system down 4 hour response
High — subsystem not responding 8 hour response
Medium / Low — integration requests, questions 24–48 hour response

Response = time to first human triage. Critical and High tiers are triaged around the clock.

Open a ticket

Signed-in customers get faster routing. You can also email support@aperlock.com directly.

Sign in to open a ticket